Refund policy


If your order isn’t what you expected, you can return it within 14 days of arrival.

Important:

Please make sure your items are unworn, unwashed, and have their original tags and packaging. For your comfort, we can’t accept socks that have been worn or tried on, as we want to keep things fresh and hygienic for everyone. If you received a faulty or incorrect item and need to exchange it, please email us at [email protected]. Our team is here to help you. Please allow up to 48 hours for a reply. Sending multiple messages may delay our response, so we appreciate your patience.

Return Shipping

Return shipping fees depend on your location and are set by our logistics partners. We’ll simply deduct the fee from your refund, making it easy for you.

Refunds

Once we’ve inspected your return, we’ll issue your refund to your original payment method. After approval, you may need to wait up to 6 business days for the money to appear in your account.

You can reuse our shipping bags for returns, so please keep the original packaging. Ship your return within 3-4 business days of approval. If the return is delayed, we may not be able to issue a refund.

Begin your return by following the steps below.

  1. Click the link below to begin your return.

  2. Include the delivery note and the completed return slip inside your package.
     You’ll find both documents in the envelope with your order. Including them helps us process your return quickly, so thank you for helping us serve you faster!

  3. Once you get your return label, print it and attach it to your package.

  4. Just take your package to your nearest post office, and you’re all set!

Claims

We take great care in preparing your order. Each parcel is carefully packed and checked against a packing slip before shipping. For orders with multiple items, we double-check the contents and record the parcel’s weight at dispatch. Every package is securely sealed to help ensure it reaches you safely.

Please check your parcel as soon as it arrives. If you notice any visible damage, refuse the delivery and clearly explain to the courier why you are declining it. Kindly ensure the courier records the issue before returning the parcel. To support you as best we can, please note that we cannot accept claims for parcels that show delivery damage but were still accepted.

If any items are missing or damaged, please let us know within 48 hours of delivery. To help us assist you, kindly send clear photos of the outer packaging, the shipping label, and the contents exactly as received.

We carefully review all claims using our packing records and the carrier’s data. If we find an error on our end, we’ll happily arrange a quick replacement or refund. Please know that we’re unable to process claims without the required documentation, but we’re here to help if you need assistance with this step.