Refund policy


If your order isn’t what you expected, you can return it within 14 days of arrival.

Important:


Please make sure your items are unworn, unwashed, and have their original tags and packaging. For your comfort, we can’t accept socks that have been worn or tried on, as we want to keep things fresh and hygienic for everyone. If you received a faulty or incorrect item and need to exchange it, please email us at support@prolifique.com. Our team is here to help you. Please allow up to 48 hours for a reply. Sending multiple messages may delay our response, so we appreciate your patience.

Return Shipping


Returns within Germany cost €6.19 via DHL Retoure Online. We deduct this amount from your refund, so there’s nothing to pay upfront – drop your parcel off at DHL. If an item is faulty or we sent you the wrong one, the return is on us.

Refunds


Once we’ve inspected your return, we’ll issue your refund to your original payment method. After approval, you may need to wait up to 6 business days for the money to appear in your account.

You can reuse our shipping bags for returns, so please keep the original packaging. Please send your return within 14 days of your return request. We’ll issue your refund as soon as your parcel arrives back with us – so the sooner you send it, the sooner you get your money back.

To begin your return, follow the steps below.

  1. Log in to your account:
    1. Click on Login in the site menu.
    2. Enter the email address you used when placing your order.
    3. Check your inbox for a 6-digit verification code, enter it on the site, and access your account — no password required.
  2. Select your order:
    1. Find the order containing the item(s) you wish to return and click Request Return.
  3. Choose items & reason:
    1. Select the specific items you want to send back.
    2. Choose the return reason and add any optional notes or photos if requested.
  4. Submit your request: 
    1. Click Request Return.
    2. Once approved by our team, you will receive an email confirmation with return instructions and shipping details.


Claims


We take great care in preparing your order. Each parcel is carefully packed and checked against a packing slip before shipping. For orders with multiple items, we double-check the contents and record the parcel’s weight at dispatch. Every package is securely sealed to help ensure it reaches you safely.

Please check your parcel as soon as it arrives. If you notice any visible damage, refuse the delivery and clearly explain to the courier why you are declining it. Kindly ensure the courier records the issue before returning the parcel. If you do accept a damaged parcel, that’s okay – just let us know.

If any items are missing or damaged, please tell us as soon as possible, ideally within 48 hours of delivery, so that we can sort it out quickly with the carrier. Your statutory rights are not affected. To help us assist you, kindly send clear photos of the outer packaging, the shipping label, and the contents exactly as received.

We carefully review all claims using our packing records and the carrier’s data. If we find an error on our end, we’ll happily arrange a quick replacement or refund. Photos help us process your claim faster, and we’re here to help if you need assistance with this step.